What to Do If You’re Locked Out of Your Account
Seeing a "your account has been temporarily locked" message is unsettling, but in most cases it's your account's security working exactly as intended, not a sign something has gone wrong.
Why Lockouts Happen
Accounts typically lock automatically after several failed login attempts in a short window. This is a deliberate protection against automated password-guessing attacks — the same feature that keeps attackers out is what's currently keeping you out too.
Step 1: Wait a Moment Before Retrying
Repeated immediate retries can extend the lockout window. Pause for a few minutes before your next attempt.
Step 2: Double-Check Your Basics
- Confirm Caps Lock isn't on.
- Make sure you're entering the correct email or username.
- Check for autofill errors — sometimes a saved password is outdated.
Step 3: Reset Your Password
If you're unsure of your current password, use the "Forgot Password" link on the login page rather than continuing to guess, which can extend the lock.
Step 4: Contact Support if Access Isn't Restored
If a reset doesn't resolve it, or you no longer have access to your recovery email, our Support Center can verify your identity and manually restore access.
Preventing Future Lockouts
Save your password in a reputable password manager rather than memory alone, and enable two-factor authentication so you have a reliable second path back into your account.
Key Takeaways
- Lockouts are a security feature, not an error on your part.
- Reset your password rather than continuing to guess.
- Contact Support if you're still locked out after a reset.