1. Our Commitment
We are committed to promoting a safe environment for account holders. Access is restricted to users of legal gambling age in their jurisdiction, and we provide tools to help players stay in control of their play.
2. Warning Signs to Watch For
Consider reviewing your play, or reaching out for support, if any of the following apply to you:
- Spending more time or money on gambling than you intended
- Gambling to escape stress, sadness, or other difficult emotions
- Chasing losses or borrowing money to keep playing
- Neglecting work, relationships, or responsibilities because of gambling
- Feeling irritable or anxious when trying to cut back
3. Tools Available on Your Account
3.1 Deposit & Session Limits
Set daily, weekly, or monthly deposit limits, and enable reminders that alert you when a session has run long.
3.2 Time-Out & Self-Exclusion
Take a short break with a cool-off period, or request full self-exclusion for a defined term. Contact support to activate either option.
How to request these tools
Reach our team via the Contact Us page and select "Responsible Gambling Support" as the subject.
4. Age Verification
Accounts are restricted to users who meet the minimum legal gambling age in their jurisdiction. We may request identity verification before permitting withdrawals.
5. Independent Support Organizations
Crown99 is not affiliated with the organizations below; they are independent, free resources for anyone affected by problem gambling.
National Problem Gambling Helpline (US)
Call or text 1-800-522-4700, 24/7 — ncpgambling.org
BeGambleAware (UK)
National Gambling Helpline: 0808 8020 133 — begambleaware.org
GamCare (UK)
Support and self-exclusion guidance — gamcare.org.uk
Gamblers Anonymous
Peer support meetings worldwide — gamblersanonymous.org