Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated by your use of the account portal, and information from your device.

1.1 Account Information

When you register or log in, we collect identifiers such as your username, email address, and a securely hashed representation of your password. We never store passwords in plain text.

Contact details

Name, email address, and any phone number you choose to add for account recovery.

Payment information

Transaction records associated with deposits and withdrawals. Full card or bank details are handled by our payment processors and are not stored on our servers.

1.2 Technical Information

IP address, browser type, device identifiers, and login timestamps, collected automatically to secure your account and detect suspicious activity.

2. How We Use Your Information

• To authenticate your account and keep it secure
• To process deposits, withdrawals, and related transactions
• To provide customer support and respond to inquiries
• To detect, investigate, and prevent fraud or unauthorized access
• To meet legal, regulatory, and responsible-gambling obligations

3. How We Share Information

We do not sell your personal information. We share data only with:

• Payment processors, to complete transactions you initiate
• Security and fraud-prevention vendors, to protect your account
• Regulators or law enforcement, where required by law
• Service providers bound by confidentiality obligations (e.g. hosting, analytics)

4. How We Protect Your Data

All data in transit is protected with 256-bit SSL/TLS encryption. Access to account data internally is limited on a need-to-know basis, and we monitor for unauthorized access attempts. No system is 100% secure; see our Disclaimer for more.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing.

5.1 Exercising Your Rights

To submit a privacy request, contact us using the details below. We will respond within the timeframe required by applicable law.

6. Data Retention

We retain account and transaction data for as long as your account is active and for a further period afterward as required for legal, tax, and regulatory record-keeping.

7. Age Restriction

Crown99 is restricted to users who meet the minimum legal age for gambling in their jurisdiction. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy periodically. Material changes will be reflected by the "Last updated" date above.