Understanding Self-Exclusion: A Step-by-Step Guide
For some players, a temporary reminder or limit isn't enough — what helps is a complete, enforced break. That's what self-exclusion is designed for.
What Self-Exclusion Means
Self-exclusion is a voluntary request to block your own account access for a defined period. Unlike a simple time-out, it's designed to be difficult to reverse early, which is precisely the point — it removes the option to change your mind impulsively.
Step 1: Decide on a Timeframe
Self-exclusion periods are typically available in ranges from a few weeks to several years, and in some cases indefinitely. Choose based on what you genuinely feel you need, not the shortest available option.
Step 2: Submit Your Request
Contact Support and select "Responsible Gambling Support" as your subject, or use the option in account settings if available. You'll be asked to confirm the chosen duration.
Step 3: What Happens After Confirmation
- Account login is blocked for the selected period.
- Marketing emails and promotional messages are stopped.
- The exclusion cannot typically be reversed early, even at your own request.
What Self-Exclusion Doesn't Replace
Self-exclusion blocks access to one platform. If you're finding it difficult to stop gambling more broadly, consider pairing it with support from an independent organization — see our Responsible Gambling page for helpline contacts.
After the Period Ends
Access isn't always restored automatically — some platforms require a check-in or cooling-off confirmation once the period lapses, giving you one more deliberate checkpoint before resuming.
Key Takeaways
- Self-exclusion is a voluntary, hard-to-reverse account block.
- Choose a duration based on genuine need, not convenience.
- Pair it with independent support resources if needed more broadly.